Fenwick Service Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Fenwick Cloud Operational
90 days ago
99.99 % uptime
Today
Hosted Platform Operational
90 days ago
99.98 % uptime
Today
Mail Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
Fenwick Apps Services Operational
90 days ago
100.0 % uptime
Today
Apps Account Operational
90 days ago
100.0 % uptime
Today
Pay-It Payment Processing Operational
90 days ago
100.0 % uptime
Today
Fusion & EDI Interchange Operational
90 days ago
100.0 % uptime
Today
Fenwick Operations Operational
Project Management Operational
Microsoft-hosted Services Operational
Dynamics 365 Business Central Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 18, 2026

No incidents reported today.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026
Continued access issues for some integrations and interfaces due to missing intermediate certificates
Resolved - This incident has been resolved.
Apr 15, 11:28 AEST
Monitoring - A fix has been deployed and should start to resolve any remaining connection issues. Please try establish a connection again.

- You can now remove any intermediate certificates from keystores if added temporarily (RapidSSL TLS RSA CA G1 / 0B:25:94:22:CE:D9:81:2A:15:A0:4E:99:52:8A:0E:FA)

The root certificate (DigiCert Global Root G2 / 03:3A:F1:E6:A7:11:A9:A0:BB:28:64:B1:1D:09:FA:E5) is still required though should form part of your OS's routine updates.
Apr 15, 10:44 AEST
Identified - We've identified that the intermediate certificates aren't being issued with the latest renewal of the SSL cert for our Fenwick Cloud customers.

A manual copy of the certificates can be obtained from https://knowledge.digicert.com/general-information/digicert-trusted-root-authority-certificates with the following serials:

- DigiCert Global Root G2 (Serial 03:3A:F1:E6:A7:11:A9:A0:BB:28:64:B1:1D:09:FA:E5)
- RapidSSL TLS RSA CA G1 (Serial 0B:25:94:22:CE:D9:81:2A:15:A0:4E:99:52:8A:0E:FA)

We'll provide an update here as soon as it's resolved.
Apr 15, 10:00 AEST
Older devices unable to connect due to outdated intermediate and root certs
Resolved - This incident has been resolved.
Apr 15, 08:35 AEST
Monitoring - The new root and intermediate certificates have been deployed. Ensure your device has checked in/synced and try the connection again.
Apr 14, 19:02 AEST
Identified - An updated SSL certificate requires a device update in order to connect to secure endpoints.

If your device hasn't checked in recently, please make sure it has internet access to fetch the latest certificates.
Apr 14, 18:58 AEST
Apr 14, 2026
Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

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