Performance degradation affecting subset of customers

Incident Report for Fenwick

Resolved

This incident has been resolved.
Posted Jan 16, 2026 - 15:20 AEDT

Monitoring

The underlying issue has been resolved (runaway process), performance will return to normal over the next 10-15 minutes.
Posted Jan 16, 2026 - 15:16 AEDT

Identified

An ongoing incident is causing performance issues for a subset of customers on Fenwick Cloud.
Posted Jan 16, 2026 - 15:04 AEDT
This incident affected: Fenwick Cloud (Hosted Platform).
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