Unable to login due to Microsoft login service outage

Incident Report for Fenwick

Resolved

We'll close this incident now with Microsoft's mitigation in place.
Future updates and postmortem can be gathered from MO305726 in the Microsoft 365 Admin Centre.

Posted Dec 16, 2021 - 14:13 AEDT

Monitoring

Microsoft have reported that they've completed mitigation efforts and are validating that the impact has been mitigated.

Posted Dec 16, 2021 - 13:57 AEDT

Update

Users with Microsoft 365 Admin access may want to follow issue MO305726 in the Service health portal.
We'll aim to update this page as well once a resolution is identified.

https://admin.microsoft.com/#/servicehealth/incidents/:/alerts/MO305726

Posted Dec 16, 2021 - 13:18 AEDT

Identified

Microsoft is halting a production rollout and attempting to identify the underlying issue. You may still receive intermittent 503 errors. Please try again shortly.

Posted Dec 16, 2021 - 13:03 AEDT

Update

Microsoft has received the reports of the issue and are investigating further.
https://twitter.com/MSFT365Status/status/1471296124774281220

Posted Dec 16, 2021 - 12:52 AEDT

Investigating

We're investigating an issue where users can't login due to an "Internal Error 503" on the Microsoft Login service (login.microsoftonline.com).

- "The page isn't working right now" in Edge
- "The page isn't working" in Chrome

Users who are already authenticated/logged-in do not appear to be affected.

Posted Dec 16, 2021 - 12:44 AEDT

This incident affected: Fenwick Cloud (Authentication).