Web client not accessible due to Azure outage

Incident Report for Fenwick

Postmortem

We’re engaging with Microsoft to better understand why their resource became unavailable.

We’ll implement any mitigations suggested by their team to better handle these rare occurrences.

Posted Oct 04, 2022 - 15:11 AEDT

Resolved

This incident has been resolved.

Posted Oct 04, 2022 - 15:10 AEDT

Update

We are continuing to monitor for any further issues.

Posted Oct 04, 2022 - 13:28 AEDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 04, 2022 - 13:27 AEDT

Investigating

We've restarted the affected Azure component and are seeing connections being restored.

Posted Oct 04, 2022 - 13:27 AEDT

Monitoring

We've restarted the affected Azure component and are seeing connections being restored.

Posted Oct 04, 2022 - 13:24 AEDT

Identified

We've identified the issue and are working with Microsoft to resolve.

Posted Oct 04, 2022 - 12:45 AEDT

This incident affected: Fenwick Cloud (Hosted Platform).